Cancellation and Refund Policy

1. General Policy

• Non-Refundable: Unless otherwise stated, all payments made to The Care Child & Old Age Foundation ("Foundation") are non-refundable.
• Exceptions: In certain circumstances, the Foundation may consider exceptions to this policy, such as:
  • Force majeure: If the Foundation is unable to provide services due to unforeseen circumstances beyond its control (e.g., natural disasters, government restrictions).
  • Medical emergencies: If a participant or beneficiary experiences a medical emergency that prevents them from participating in the program.
  • Other extenuating circumstances: The Foundation may consider other exceptions on a case-by-case basis.

2. Specific Program Policies

• Childcare Programs:
  • Withdrawal: Parents may withdraw their child from a childcare program with a [number] days' notice.
  • Refunds: If a parent withdraws their child before the program start date, a [percentage] refund may be issued.
• Elder Care Services:
  • Termination: Residents may terminate their residency in an elder care facility with a [number] days' notice.
  • Refunds: Refunds may be applicable in certain cases, such as if a resident's health condition requires them to leave the facility.
• Other Programs:
  • Cancellation: Cancellation policies for other programs will be outlined in the specific program materials.

3. Refund Process

• Request: To request a refund, please submit a written request to the Foundation within [number] days of the event or service cancellation.
• Documentation: You may be required to provide supporting documentation, such as medical records or proof of unforeseen circumstances.
• Processing Time: The Foundation will process refund requests within [number] business days of receiving all necessary information.
• Refund Methods: Refunds will be issued in the same manner as the original payment.

4. Contact Information

For any questions or inquiries regarding the cancellation and refund policy, please contact the Foundation at [Contact information].

Cancellation request will only be processed if the donation has success from our side.